An Essex-based business experienced ongoing problems with email delivery and Microsoft 365. Messages were delayed, users had inconsistent access and important communications were not always reaching customers. Previous attempts to correct the problem had not produced a permanent resolution.
Email was essential to the company's sales, customer service and daily operations. The business had experienced:
The issue was affecting employee confidence and creating concern that customer enquiries could be missed. Management needed the immediate fault resolved, but it also wanted to understand why the problem had happened.
39D reviewed the complete mail environment rather than focusing only on individual users. The assessment included:
We corrected configuration issues, removed obsolete settings and tested mail flow between the client, customers and external providers. Additional monitoring and security controls were then introduced to reduce the risk of the same problem returning.
Reliable email service was restored and employees regained confidence in the system. The company also received clear documentation explaining:
The work improved both day-to-day reliability and the company's wider protection against spoofing, phishing and account compromise.
