Because we can connect instantly, most issues are resolved within minutes rather than hours.
There’s no need to schedule a visit or stop work while waiting for help — we’ll handle everything in the background.
With no travel time or call-out fees, remote fixes are the most affordable way to maintain reliable IT performance.
Our remote tools use encrypted channels and multi-factor authentication to protect your data at every step.
When something goes wrong, you shouldn’t have to wait for helpOur Remote IT Support gives your business fast, secure access to expert engineers who can diagnose and fix issues without needing to visit your site. It’s efficient, cost-effective, and designed to keep your team productive.
With a secure connection, we can resolve most everyday IT problems — from login errors and network interruptions to email and printer issues. Remote support means less downtime, fewer interruptions and no travel costs. In most cases, it’s the quickest and most convenient way to get you back up and running.Our support is delivered by real engineers who know your business and your systems. They’ll explain everything clearly, fix the issue, and make sure it doesn’t happen again.
Remote IT Support allows our engineers to access your computers and servers securely from our offices. Using encrypted tools, we can see what’s happening on your screen, run diagnostics, apply updates, and fix problems in real time.
It’s a simple, safe way to get instant technical help without waiting for an engineer to arrive. All sessions are protected with enterprise-grade encryption, and only authorised 39D staff can connect — always with your permission.
Remote support is included as standard across all 39D support packages and can also be provided on a one-off basis when you need urgent assistance.
Remote IT Support is ideal for:
For many of our clients, it’s the first line of defence — a simple way to get immediate help while maintaining full confidence in system security.
Answer
Almost all day-to-day problems can be solved remotely — from software errors and email setup to security alerts, printer issues and updates. Only hardware faults or major network failures usually require a site visit.
Yes. All remote sessions are fully encrypted, time-limited and only accessible by authorised engineers. You’ll always see when we’re connected, and you can end a session at any time.
If a site visit is required, one of our engineers will attend quickly with full context from the remote session — meaning faster resolution and no duplication of effort.
We’ll guide you through a quick, secure setup the first time you use the service. After that, connecting is simple — just contact our helpdesk, and we’ll take care of the rest.
Yes. Remote IT Support is included as standard in all our managed service packages, or it can be used as a standalone service when needed.
