IT Support

ReliableIT support in

Cambridge

that just works

Proactive helpdesk, on-site engineers and cyber security keeping

Cambridgeshire

businesses secure, connected and productive.

24/7 support

Local engineers

Plain-English advice

our Services

Support Plans

Always-on reliability

24/7 monitoring and fast response times keep your business running smoothly.

People-first support

Real engineers who know your business — not a faceless call centre.

End-to-end expertise

From cloud to cabling, we manage every part of your IT ecosystem.

Proactive by design

We spot and fix issues before they disrupt your day.

IT Support

Technology you don’t have to think about - reliable IT for growing organisations across

Cambridge

and surrounding

Cambridgeshire

About Us

We provide dependable, plain-English IT support to organisations across

Cambridgeshire

. From everyday helpdesk requests to longer-term improvements, our role is to keep your technology running smoothly in the background so your team can focus on the work that matters.

You’ll get quick responses, clear communication and practical advice from engineers who solve problems without the jargon.

Whether you’re a growing SME or a multi-site operation, we align our support to how you work — remote fixes when speed matters, on-site engineers when hands-on help is the right call, and proactive monitoring to prevent issues before they escalate. Add connectivity, cyber security and telecoms as needed, and you’ve got one partner accountable for your whole setup.

If you’re ready for fewer IT headaches and more predictable performance, we’re here to help - locally in

Cambridge

, with service you can count on.

IT Support

Overview

Support Plans

Onsite IT Support

On-site IT support when and where you need it

Remote IT Support

Fast, secure remote IT support for your business

24/7 Service Desk

24/7 Service Desk Support - any time, any day

24/7 365 Monitoring

Round-the-clock network monitoring you can trust

Cyber Security

End-to-end cyber security that protects your business

Virtual IT Director

Strategic IT direction for growing UK businesses

HAAS

Hardware as a Service - modern IT without the upfront cost

GDPR Consultancy

Expert GDPR consultancy for UK businesses

Internet Services

Business Leased Lines

Dedicated business leased lines for guaranteed connectivity

Managed Firewalls

Managed firewalls that keep your business secure

Network Installations

First-class network installations for voice & data

Business Broadband

Business broadband you can depend on

Managed Wifi

Reliable, secure managed Wi-Fi for your business

Phone Services

Voip Phone Systems

Upgrade to faster, smarter communication with VoIP

3CX Phone Systems

Unified business comms with 3CX Phone Systems

Microsoft 365

Microsoft 365 hosting & support made simple

Hosted Cloud Telecoms

Future-ready cloud telephone systems for your business

Managed IT Support Plans

Every business is different - so we offer three flexible support levels to suit your needs.

Unlimited remote support

On-site response support

Dedicated account manager

All our packages include unlimited remote support, proactive monitoring, and a dedicated account manager who knows your setup inside out. Choose the plan that fits your business best, or talk to us about creating a tailored package.

Bronze

Managed IT Support

From £65 per user

Unlimited remote IT support services

4 hour target response time

24/7 Next-Day on-site response support

Servers, Networks, PCʼs, Mac, Phones etc

Book a Call

Silver

Managed IT Support

From £100 per user

Unlimited remote IT support services

Unlimited onsite Break/Fix support

2 hour target response time

Next-Day on-site Response

Servers, Networks, PCʼs, Mac, Phones etc

Dedicated Consultant & Account Manager

Monitoring & Asset Inventory

In-depth IT Audit and Documentation Set

Book a Call

Gold

Managed IT Support

From £200 per user

Unlimited remote IT support services

Scheduled ongoing engineering visits

Unlimited onsite Break/Fix support

1 hour target response time

Same-Day on-site Response

Servers, Networks, PCʼs, Mac, Phones etc

Dedicated Consultant & Account Manager

Monitoring & Asset Inventory

In-depth IT Audit and Documentation Set

IT Roadmap and Reports

Licensing and Warranty management

Book a Call

Managed IT Support

Cost Estimator

Use our quick calculator to get a guide of the costs for your team.

We’ll show the results instantly and follow up with a tailored quote if you’d like.

users on our

plan

= £

These prices are a guide based on our standard per-user rates and exclude VAT. Once we understand your setup, systems and any specialist requirements, we’ll put together a tailored quote.

Book a call below to discuss your options in detail.

Book a Call

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Our clients say...

Rated 5-star on

Cannot recommend this company highly enough. Matthew talked me through an IT issue I was having patiently and professionally and all was corrected within just a few minutes. I am a total technophobe so was worried I wouldn't understand what I was being told, I was totally wrong. Clear, precise and in terms even I understood. Would definately use this company again. Five star service.

Tina Flowers

39D IT Support is so useful for me in my everyday life running a small business. I can call any time to ask for help with my computer systems and someone knowledgeable will answer politely and efficiently. Their service, in my opinion, is second to none. John

John Galloway

We've been using 39D for IT Support for 2.5 years now and they've been absolutely brilliant. They do everything from setting up new equipment, troubleshooting an issue, or offering advice on the best solutions for my business and they're always professional and reliable. Would definitely recommend them to anyone looking for solid IT support.

Aston Craddock

Since 39d changed our phones over our experience has been a lot better, easier access to the phone book from my pc as well as the phone. Easy to store numbers in a click. Pick up and transfer are much easier too.the whole service is a lot better than it was before. Not forgetting the staff are helpful and efficient and polite at all times ????

Sarah Boem

Matthew and his team have been solving our problems here at Rainbow Estate Agents successfully for the past 5 years or so. No reason to complain and happy to recommend

Alex Smith

This company goes above and beyond to support its clients. Being one of them i have never experienced a more robust support when it comes to IT infrastructure. The advice they give is honest and trustworthy and the speed in which they deliver the ongoing support is amazing. I would highly recommend anyone who is not happy with their current arrangements to contact the team at 39D. If you are yet to invest in protecting your businesses online presence, then make this company your first point of contact.

Sean Hewitt

We have just moved to 39D and I have been VERY impressed with the service we are receiving. Considering we had a huge data merge to undertake they have been patient, quick and very knowledgeable. In particular Matthew, Jake and Chloe have been extremely helpful. We are looking forward to their continued service and expertise.

Tracy Askew

Having a major breakdown on sending and receiving emails. Which is a clearly a problem when running your own business. Also with numerous issues with my IT, I finally decided to try 39d. I was a little apprehensive - I had paid two different companies to try and rectify my problems. Within a morning my emails and IT had been resolved I have now signed up to D39. I can�t tell you how relieved to know that should I have a problem I just have to call D39 and they are there at the end of the phone. Matthew explains in terms I can understand. Highly recommended.

Carol Byatt

Why Choose 39D

We believe IT support should feel personal — not like calling a call centre.

With decades of experience and a hands-on team, we combine technical expertise with genuine care for your business.

We get to know how you work, so we can deliver support that actually fits. Whether it’s preventing downtime, protecting your data or planning for growth, you’ll always have people you know and trust on the other end of the line.

About Us

Why businesses choose us:

30+ years’ combined experience

Local engineers and remote coverage across the UK

24/7 availability, 365 days a year

Clear communication — no jargon

Certified, security-conscious professionals

Proactive care that prevents problems before they appear

Frequently
Asked
Questions

If you have questions about our services or working together, explore our FAQs. If you don't find your answer, please reach out; We're here to help!

Do you provide on-site support in

Cambridge

Yes. Our engineers attend sites across

Cambridgeshire

and nearby areas. On-site response targets are set in your SLA.

How quickly can you respond to an issue?

Response times depend on your support package — from four hours for Bronze clients to one hour for Gold. We always aim to resolve issues as quickly as possible, whether remotely or on-site.

Can you take over from my current IT provider?

Yes. We handle transitions regularly and make the process simple. We’ll review your current setup, document everything carefully, and ensure there’s no downtime during the switch.

Do you support both on-site and remote teams?

Absolutely. We work with hybrid and fully remote businesses every day, ensuring secure access, reliable connections and smooth collaboration for your whole team.

What size businesses do you work with?

We typically support small and mid-sized UK organisations, but our solutions scale easily. Whether you’ve got 10 or 300 users, we’ll tailor the right setup for you.

Can you help with long-term IT strategy?

Yes — through our Virtual IT Director service, we help you plan upgrades, forecast costs and align your technology with business goals.

Contact Us

Let’s Make Your
IT Simple Again

Reliable technology shouldn’t be a luxury — it should just work. Whether you’re looking for ongoing managed support or need help getting your systems back on track, we’re here to make IT stress-free and dependable.

Talk to our team today and discover how 39D can keep your business running smoothly, securely and without interruption.

Book a Call