About Us

We steer your technology so you don’t have to

We are 39D IT Support

Our Mission

To provide 24/7, jargon-free IT support and proactive cybersecurity that keeps businesses running smoothly. We combine trusted expertise with clear communication so our clients can confidently embrace technology and focus on what they do best.

Tech that drives growth

Our Vision

To empower businesses to navigate an increasingly complex digital world with total confidence, building a future where technology is a seamless, secure driver of sustainable growth rather than a source of stress.

Getting help should always be Accessible and Approachable - which means straightforward IT support with no confusing routing.

Built on Honest communication and mutual Respect, our engineers prioritise Education by speaking your language, not tech-only jargon.

We are a Loyal, Transparent partner, not just a provider. Knowing your business inside and out allows for the true Empowerment of your team.

Keeping your operations Secure means being Proactive matters: we constantly monitor, maintain, and prevent issues before they disrupt your day.

Meet the Team

Matthew Southgate

Chief Technology Office

Matthew is 39D’s CTO and cyber security lead, responsible for keeping our clients’ systems secure, resilient and running smoothly.

He oversees IT for more than 45 businesses and over 3,000 devices, planning upgrades, managing risk and making sure everything “just works” day to day.

With a background spanning disaster recovery, cyber security and infrastructure design, Matthew has led IT operations in demanding environments – including business continuity planning at VISA during the millennium bug, and building networks for solar and wind farms across the UK.

Away from the desk, Matthew is a keen sailor, qualified as a Yachtmaster Offshore and RYA instructor, and has completed long-distance offshore races including a 1,200-mile passage from the UK to the Mediterranean. He’s also active in the local business community through Epping Rotary Club and the Epping Forest Chamber of Commerce, helping to support and celebrate small businesses.

Expertise

IT strategy and leadership
Disaster recovery and business continuity
Cyber security management
Network and infrastructure design
IT asset management at scale
Renewable energy IT projects

Laura Dale

Operations Manager

Mia Bagot

Digital Marketer

Lynn Taylor

Accounts and Finance

Mitchell Southgate

Network Technician

Daniel Norris

Account Manager and IT Technician

Jake Adigun

IT Technician

Our clients say...

Rated 5-star on

Cannot recommend this company highly enough. Matthew talked me through an IT issue I was having patiently and professionally ... and in terms even I understood. Five star service.

Tina Flowers

I can call any time to ask for help with my computer systems and someone knowledgeable will answer politely and efficiently. Their service, in my opinion, is second to none.

John Galloway

We've been using 39D for IT Support for 2.5 years now and they've been absolutely brilliant. Would definitely recommend them to anyone looking for solid IT support.

Aston Craddock

Since 39D changed our phones over our experience has been a lot better, easier access to the phone book from my pc as well as the phone ... the staff are helpful and efficient and polite at all times.

Sarah Boem

Matthew and his team have been solving our problems here at Rainbow Estate Agents successfully for the past 5 years or so. No reason to complain and happy to recommend.

Alex Smith

I have never experienced a more robust support when it comes to IT infrastructure. I would highly recommend anyone who is not happy with their current arrangements to contact the team at 39D.

Sean Hewitt

...I have been VERY impressed with the service we are receiving ... In particular Matthew, Jake and Chloe have been extremely helpful. We are looking forward to their continued service and expertise.

Tracy Askew

I can't tell you how relieved to know that should I have a problem I just have to call 39D and they are there at the end of the phone. Matthew explains in terms I can understand. Highly recommended.

Carol Byatt