A logistics and transport company depended on reliable internet connectivity, business applications, email and communication between office-based and remote employees. As the business grew, weaknesses in the existing network started to affect productivity.

The company experienced intermittent connectivity problems and had limited visibility of its network. The existing arrangement had developed gradually as additional users, devices and services were added. The business was concerned about:

• Internet outages
• Poor Wi-Fi coverage
• Limited network monitoring
• Ageing network equipment
• A lack of documented configurations
• Remote access reliability
• The effect of downtime on operations and customer communication

Because the business worked to time-sensitive schedules, even a relatively short outage could affect deliveries, administration and customer service.

39D reviewed the company's network, internet connectivity, firewall, switches, Wi-Fi and remote-access arrangements, identified where the environment lacked resilience, and created a phased improvement plan including:

• Network documentation
• Managed firewall services
• Proactive connectivity monitoring
• Wi-Fi improvements
• Replacement of unsupported equipment
• Secure remote access
• Backup connectivity planning
• Improved alerting and escalation
• Clear supplier and circuit records

Where appropriate, changes were scheduled outside the company's busiest operating periods. The new design also provided a clearer platform for adding future users, sites and cloud services.