A professional services company had become dissatisfied with its existing IT provider. The business relied on Microsoft 365, shared files, cloud applications, remote workers and several third-party suppliers. Management wanted to change provider but was worried about losing passwords, access or important technical information during the handover.
The existing IT environment had limited documentation. The company did not have a complete record of:
There were also concerns that the outgoing provider controlled several critical accounts. The new service needed to be introduced without interrupting employees or creating unnecessary conflict with the previous supplier.
39D created a phased transition plan before any access was changed. The process included:
We worked with the client and outgoing provider to keep the transfer professional and focused on business continuity. Passwords and administrative access were updated only after 39D had confirmed that the environment could be supported safely.
The company changed IT support provider without significant disruption to employees. The onboarding process gave management greater control over its systems and reduced its reliance on undocumented supplier knowledge. Following the transition, the business had:
Previously unidentified risks were recorded and prioritised rather than being addressed through unplanned emergency work.
