How Does 39D Take Over IT Support From Another Provider?

Changing IT support providers shouldn't mean disrupting your business.

One of the biggest concerns we hear from businesses considering a change of IT provider is simple:

What happens during the handover?

Will emails keep working? Will employees still have access to their files? What if the existing IT company doesn't cooperate?

At 39D, we understand these concerns. That's why we take a structured approach to moving businesses from their existing IT provider to our managed IT support service.

1. We get to know your existing IT

Before making changes, we review your current setup, including Microsoft 365, computers, networks, cybersecurity, backups and business-critical systems.

We identify what's working, what needs attention and any potential risks.

2. We coordinate with your current provider

With your authorisation, we manage the technical handover process.

This includes requesting administrator access, network documentation, licensing details and other essential information.

Where possible, we communicate directly with your outgoing provider so you don't have to manage technical discussions.

3. We take over your existing systems

Changing IT support doesn't necessarily mean replacing your technology.

In most cases, your team can continue using their existing Microsoft 365 accounts, email addresses, computers and files.

We establish secure administrative access, review permissions and introduce our support and monitoring tools.

4. We focus on keeping your business running

Business continuity is a priority throughout the transition.

We check essential services, including email, internet connectivity, user access, cybersecurity and backups.

Where changes could cause disruption, we plan them carefully and agree suitable maintenance arrangements.

5. We introduce your new support team

Once the transition is complete, your employees know how to contact 39D for help.

We also document your systems, identify inherited issues and recommend improvements based on business priorities.

Can 39D manage the entire handover?

Yes.

With your authorisation, we can coordinate the technical transition from your previous IT provider, allowing you to focus on running your business.

Based in North Weald, Essex, 39D supports businesses across Essex, Hertfordshire, Kent and surrounding areas.

Thinking about changing your IT support provider?

Visit https://39d.co.uk/contact or call 01279 800 039 to discuss how we can help make the transition as smooth as possible.