Colne Valley Precision Engineering runs a 24-hour production line, but its ageing on-site server and unmanaged firewall meant faults were only ever found after they'd already caused a problem. Unplanned downtime was costing the shop floor hours of lost production most months, and the internal team had no visibility into the network until something failed.
With growing orders and tighter delivery windows, the business needed a partner who could get ahead of issues rather than just reacting to them.
39D carried out a full network audit and moved Colne Valley onto our 24/7/365 Monitoring service, giving round-the-clock visibility of servers, switches and production-floor devices. We replaced the legacy firewall with a fully managed, continuously updated appliance, and wrapped the whole estate in our Cyber Protect service for threat detection and rapid incident response.
Within six months, unplanned downtime had dropped by 78%, and the vast majority of issues are now caught and resolved before staff even notice. The management team finally has clear, jargon-free reporting they can use to plan maintenance windows and investment.
Colne Valley has since expanded its contract with 39D to cover a second production site using the same monitoring and security model.
39D transformed how we think about IT. We used to dread Monday mornings after a weekend of alarms - now the phone doesn't ring unless it's good news.Operations Director, Colne Valley Precision Engineering
