Managed IT Support

Daniel working on a support ticket for a client
Working Hours
Main Help Desk Monday – Friday 8.00 – 5:00 pm
Emergency helpdesk team outside of main hours
365 Days a year support

With your growing dependency on technology for success, it is imperative to swiftly address any IT issues to mitigate their impact on your business. With Managed IT Support our IT support team can effectively resolve over 90% of cases remotely by securely accessing your systems. As a result, we can:

  1. Troubleshoot software glitches and provide solutions without physically being on-site.
  2. Perform system diagnostics and maintenance tasks remotely to ensure seamless functionality.
  3. Install software updates and security patches without disrupting your workflow.
  4. Offer virtual training and guidance to enhance your team’s technical proficiency.
  5. Monitor your network and systems remotely to proactively identify and address potential issues before they escalate.
  6. Provide timely assistance and support to your employees, minimizing downtime and maximizing productivity.

By leveraging remote access capabilities, we can efficiently handle a wide range of IT tasks, allowing you to focus on core business activities while minimising disruptions caused by technical difficulties.

39D Offices At North Weald Airfield
Service Features
100% UK based support
Local rate number
Unlimited Remote support
Onsite support

How we can help your business

We provide flexible support and management services with round-the-clock coverage to cater to your needs. Our experienced team offers 1st, 2nd, and 3rd line support, ensuring comprehensive assistance at various levels of complexity. We have engineers with specialized skills who can address specific technical requirements efficiently.

With Managed IT Support our team consists of friendly and capable engineers who are dedicated to resolving your IT issues promptly and providing the necessary support. We understand the importance of staying informed about your IT infrastructure, which is why we offer regular monthly usage reporting, keeping you updated on the performance and usage patterns.

Additionally, our services include multi-vendor support, meaning we can handle issues related to various technology vendors and products. In case of complex problems or escalations, we provide a reliable escalation service to ensure that your concerns receive the necessary attention and expertise.

With our comprehensive support and management offerings, you can rely on our team to provide consistent, efficient, and customer-centric IT services that align with your business objectives.

Have Any Question?

Let’s get to know you and your business and talk about Managed IT Support

Our technical team love to get to know your business. We even try and translate our IT terms in to terms you can understand

Call us on 01279 800 039

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    We strive to provide prompt assistance and aim to respond to your inquiries within [insert timeframe] during our regular business hours. For critical issues, we offer priority support and strive to address them as soon as possible.

    Absolutely! Our IT support team is equipped with remote access capabilities, allowing us to securely troubleshoot and resolve many issues without the need for an on-site visit. This enables us to provide efficient support while minimizing disruption to your business operations

    Yes, we provide multi-vendor support, meaning we can assist you with various software applications and hardware devices from different vendors. Our experienced team has a wide range of expertise and can handle issues related to different technologies.

    Yes, we understand the importance of staying informed. We provide regular updates on the progress of your support request, ensuring transparency and keeping you informed about the steps being taken to resolve the issue.

    We offer 24/7 IT support coverage to cater to your needs. Our support team is available round-the-clock, allowing you to receive assistance whenever you encounter IT issues, regardless of the time of day.

    Businesses considering managed IT services have the option to choose from a range of flexible plans tailored to suit their specific needs. These plans include a fixed monthly fee structure as well as the opportunity to explore alternative options through discussion. This ensures that no matter the business model, there is a suitable plan available to accommodate their requirements.

    39D IT Services provides a range of Managed IT Services designed to suit businesses of all types and sizes. Their offerings include Bronze, Silver, Gold, and Platinum Support packages. These different levels of service cater to businesses with varying needs and requirements, ensuring that each business can select a support package that aligns with their specific size and type of operation. By offering a selection of service levels, 39D IT Services can provide customized IT support solutions that are tailored to the individual requirements of each business client.

    39D Managed IT Services offers a comprehensive approach to handling clients’ IT systems. In terms of monitoring, they provide round-the-clock support, ensuring that systems are continuously overseen and maintained. They focus on proactive monitoring to catch potential issues early on.

    For reporting, 39D IT Services ensures that any encountered problem is promptly communicated to the client, along with a fast response time for issue resolution. Clients also have the capability to report problems for remote investigation, promoting swift troubleshooting without delays.

    In terms of maintenance, 39D IT Services consistently assess the system’s functionality to guarantee optimal performance. This proactive maintenance approach emphasizes system health evaluation to address any potential problems before they impact operations.

    Moreover, 39D IT Services is committed to offering progressive solutions tailored to each client’s needs. They aim to keep clients informed about cutting-edge advancements in IT and recommend improvements or upgrades when necessary to enhance the overall system performance.

    What specific software, such as Microsoft Office 365, can be recommended to businesses for optimizing their systems?
    Managed IT services can recommend software like Microsoft Office 365 to businesses to enhance their system optimization.

    How can businesses get the most out of their infrastructure with the help of managed IT services?
    Businesses can optimize their infrastructure and performance by leveraging the expertise of managed IT services.

    Why is it important for businesses to consider remote and cloud solutions in the current business climate?
    Remote and cloud solutions are essential in the current business climate for businesses to advance and improve their systems.

    In what ways can managed IT services advise on the most up-to-date technologies to improve performance?
    Managed IT services can provide advice on the latest technologies to optimize performance and keep systems up to date.

    How can digital transformation benefit businesses in optimizing their systems?
    Digital transformation can benefit businesses by advising them on the most up-to-date technologies to help optimize performance.


    What are the benefits of enlisting the help of a managed IT services company?
    Benefits of managed IT services include minimal downtime, cost-effectiveness in running the business's IT system, continuous monitoring, consistent support for day-to-day operations, and proactive issue resolution to prevent disruptions.

    How do managed IT services replace the traditional break/fix model?
    Fully managed IT services act as a continuous monitoring solution, replacing the traditional break/fix model by proactively monitoring systems and addressing issues before they lead to downtime.

    What is the significance of a proactive approach in IT management?
    A proactive approach in IT management, as offered by managed IT services, involves resolving impending issues before they pose a threat to the business's IT system or infrastructure, thereby minimizing downtime.

    What is Remote Monitoring and Management (RMM)?
    Managed IT Services involve delegating IT jobs to a third party responsible for Remote Monitoring and Management (RMM), which allows for continuous monitoring and proactive issue resolution.


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