Our customer complaints procedure:

39D Services Ltd is committed to delivering excellent customer service and endeavours to deal with any complaint fairly and within a reasonable period.

*We pride ourselves on offering a 90-day double-your-money Guarantee for all new clients and services.

Please ensure you use your Company Name and service ID number for your communications.

First Steps

Raise a complaint email [email protected]

We aim to respond to you within 24 hours.

Our helpdesk staff will do their best to resolve any problems at that point.

If, however, your problem cannot be resolved you may escalate to the Customer Relations Manager mentioning your Company Name and service ID number.


The Customer Relations Manager will review the complaint and any outcomes. If the Customer Relations Manager is unable to resolve the issue to your satisfaction, you may escalate your concern to the Managing Director. they will aim to respond to you within 48 hours of the escalation.


The Managing Director will review the complaint and in the unlikely event that your complaint has not been resolved by us to your satisfaction within eight weeks then you may request a deadlock letter. This will be provided to you within 3 working days of your deadlock request and after the 8 weeks.


Once a deadlock letter has been issued you may refer your complaint to the ombudsman service for independent consideration. The ombudsman will make an independent decision based entirely on the merits of the complaint and at no cost to the customer.

Ombudsman services apply to Internet, Broadband, VOIP, 3CX, Lease Line services, and other telecommunication services provided by 39D

This service is not available to Managed IT Support and Web hosting services.

Raise a complaint email [email protected]

*Terms apply, click here for our 90-day double-your-money Guarantee