At 39D Managed IT Support Services, we believe that great technology empowers great businesses. We’re growing fast and are on the lookout for a talented 2nd Line IT Support Engineer to join our Essex-based team and help us deliver best-in-class IT solutions to SMEs across the UK.

If you’re passionate about technology, thrive on solving problems, and enjoy working with a friendly, professional team—then you might be exactly who we’re looking for.

🌟 About the Role

As a 2nd Line IT Support Engineer at 39D, you’ll play a vital role in ensuring our clients’ IT environments run smoothly. You’ll handle escalations from our 1st line support team, diagnose and resolve technical issues, assist with infrastructure projects, and provide expert guidance to end users.

This is an exciting opportunity to work across a wide range of systems and develop your skills within a fast-paced, supportive MSP environment.

🔧 Key Responsibilities

• Troubleshoot and resolve complex IT issues (hardware, software, networking, cloud services)

• Escalation point for 1st line support tickets

• Administer Office 365, Active Directory, Azure, and other key platforms

• Configure routers, firewalls, switches, and endpoint devices

• Deploy and support server infrastructure and cloud migrations

• Maintain documentation and contribute to internal knowledge bases

• Participate in project rollouts, upgrades, and client onboarding

🧠 What We’re Looking For

• Minimum 2 years’ experience in a 2nd line support role (ideally within an MSP)

• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory & basic PowerShell

• Networking fundamentals (DNS, DHCP, VPN, VLANs, firewalls)

• Familiarity with remote monitoring tools and ticketing systems

• Excellent customer service and communication skills

• Ability to work independently and manage workload effectively

• Full UK driving licence preferred (occasional site visits)

💼 What We Offer

• Competitive salary (based on experience)

• Hybrid/flexible working options (Essex-based HQ)

• 28 days holiday (incl. bank holidays)

• Regular training opportunities & industry certifications

• Friendly and collaborative team culture

• Access to cutting-edge tools and technologies

• Team social events and a healthy work-life balance

📍 Location

This role is hybrid, with our main office based in Harlow, Essex. You’ll have the flexibility to work from home as well as attend client sites or meetings when required.

🎯 Ready to Apply?

Send your CV and a brief cover letter to [email protected]
Or apply directly through our careers page: https://39d.co.uk/jobs

At 39D, we don’t just support IT — we support people, businesses, and progress. Come and be a part of something that’s growing, evolving, and making a real difference.